NUG Sacramento

I had a really disappointing experience today. Yesterday, I purchased four carts, two of which were the same flavor. After trying one, I realized I didn’t like the taste and wished I had bought two of a different strain. I brought back the unopened, sealed cart, along with my receipt, and politely asked if I could exchange it. I didn’t think this was an unreasonable request.

However, the staff was extremely dismissive, stating that exchanges are only allowed if the product is broken and that they wouldn’t accommodate a flavor preference. I understand this policy if the cart had been opened or used, but since it was still sealed, I thought it would be an easy exchange.

I’ve spent hundreds of dollars at this store, and I left today feeling incredibly defeated and anxious. It’s a shame, as this experience has left me reconsidering my loyalty to the shop.

EDIT: As you can see the GM has linked a law below. That’s fine. I still wish the situation was handled in another way in store.

EDIT 2: I looked into the law. It is not illegal for NUG to accept a return, but they are prohibited from reselling any cannabis product that has been returned.

The code states that customer returns are allowed, but the cannabis goods cannot be resold.

NUG may be following the code correctly by not reselling returned cannabis products, but they may be going beyond what the code requires by refusing to accept any returns at all. Totally understandable for a store to have a policy like this but I would advise against citing regulatory codes to customers who give you money.

Kane was chill,easy-going, and best of all kept it positive, highly recommended keeping a worker like this they’re far and few between.